XLock 工单服务系统

{{ stats.satisfactionRate }}%

{{ t.table.ticketId }}	{{ t.table.subject }}	{{ t.table.category }}	{{ t.table.priority }}	{{ t.table.status }}	{{ t.table.updateTime }}
#{{ ticket.id }}	{{ ticket.subject }}	{{ getCategoryText(ticket.category) }}	{{ getPriorityText(ticket.priority) }}	{{ getStatusText(ticket.status) }}	{{ ticket.updatedAt }}

#{{ ticket.id }} {{ getStatusText(ticket.status) }}

#{{ selectedTicket.id }} {{ getStatusText(selectedTicket.status) }}

{{ getCategoryText(selectedTicket.category) }} {{ selectedTicket.requester }} {{ t.ticketDetail.createdAt }} {{ selectedTicket.createdAt }}

{{ supplierStats.avgHandlingTime }}h

{{ t.supplier.ticketId }}	{{ t.supplier.typeDirection }}	{{ t.supplier.supplier }}	{{ t.supplier.description }}	{{ t.supplier.priority }}	{{ t.supplier.status }}	{{ t.supplier.createdAt }}	{{ t.supplier.actions }}
#{{ ticket.id }}	{{ ticket.type }} {{ ticket.direction === 'to-supplier' ? t.supplier.toSupplier : t.supplier.fromSupplier }}	{{ ticket.supplier }}	{{ ticket.description }}	{{ getPriorityText(ticket.priority) }}	{{ t.supplier.supplierStatus[ticket.status] \|\| ticket.status }}	{{ ticket.createdAt }}

{{ t.supplier.pagination.replace('{from}', '1').replace('{to}', '10').replace('{total}', supplierTickets.length) }}

{{ t.supplier.noteToSupplier }}：{{ t.supplier.noteToSupplierDesc }}

{{ t.supplier.noteFromSupplier }}：{{ t.supplier.noteFromSupplierDesc }}

{{ t.supplier.smartAssign }}：{{ t.supplier.smartAssignDesc }}

35%

25%

30%

10%

15%

20%

45%

20%

{{ t.reports.agent }}	{{ t.reports.handledTickets }}	{{ t.reports.avgResponseTime }}	{{ t.reports.resolveRate }}	{{ t.reports.satisfaction }}
{{ agent.name }}	{{ agent.tickets }}	{{ agent.avgResponse }} {{ currentLang === 'zh' ? '分钟' : 'min' }}	{{ agent.resolveRate }}%	{{ agent.satisfaction }}%

创建新工单

工单主题 *

分类 *

优先级

详细描述 *

创建供应商工单

工单类型 *

工单方向 *

关联供应商 *

优先级 *

问题描述 *

关联设备/订单（选填）

说明：

分配给供应商：用于将设备相关问题分配给供应商处理
供应商发起：用于供应商提出的需要平台处理的问题（如退换货、物流等）

{{ t.notifications.title }}

{{ t.dashboard.title }}

{{ t.dashboard.recentTickets }}

{{ t.tickets.myTickets }}

{{ ticket.subject }}

{{ selectedTicket.subject }}

{{ t.ticketDetail.replyHistory }}

{{ t.ticketDetail.addReply }}

{{ t.supplier.title }}

{{ t.supplier.systemNote }}

{{ t.knowledge.title }}

{{ cat.name }}

{{ t.knowledge.popularArticles }}

{{ article.title }}

{{ t.settings.title }}

{{ t.settings.notificationSettings }}

{{ t.settings.ticketSettings }}

{{ t.settings.appearanceSettings }}

{{ t.reports.title }}

{{ t.reports.ticketStatus }}

{{ t.reports.priorityDistribution }}

{{ t.reports.agentPerformance }}

创建新工单

创建供应商工单